REFUND AND RETURN POLICY
Richmond Tactical offers the highest quality products to our customers. If a return is necessary, please review our return policy terms and conditions below prior to submitting a return claim.
- You must obtain a Return Material Authorization number (RMA) from Richmond Tactical prior to returning the purchase.
- Customers seeking a full refund on their returned item must ship the item back to Richmond Tactical within 30 days of the purchase or delivery date.
- Items returned with an RMA should either be: Defective or in New, unused condition. In either case, the original manufacturer’s packaging materials must be present.
- Items will be considered used if any physical blemishes or damage has occurred, such as scratching or scuffing of the product.
ALL SALES OF FIREARMS AND AMMUNITION ARE FINAL.
After purchasing a firearm, if you discover any issues or problems with the firearm, please refer to the MANUFACTURER’s WARRANTY. If you need assistance with returning a firearm to the manufacturer for warranty work or repair Richmond Tactical will be glad to assist you.
Any firearm purchased from Richmond Tactical can be returned to us if the transfer from the receiving FFL dealer has not been completed.
While the firearm is still in the possession of the FFL dealer, please inspect the firearm thoroughly to ensure that there are no visible defects. If you notice anything out of the ordinary, please contact us before picking up the firearm from your dealer. We can arrange to have it returned to us, and upon delivery and careful inspection of the firearm, we will provide you with your choice of either a replacement, if available, or a refund of the firearm.
Please contact us to begin the return process